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Returning goods

Returning goods

(Only for purchases in the webshop)

Not exactly what you thought it would be? Bought the wrong size?
That's too bad, but not a problem, if your return meets all our requirements.

Requirements for returning goods
☑ Everything is in it's original packaging (and this packaging is not damaged)
☑ The product has not been worn or used (trying something on is not a problem, but if we notice that the item has been worn (smell, stains, loose threads, stretched,...) during our check, we can't accept the return.)
☑ Every returned item must be complete.
☑ Every return has to be announced within 14 calendar days, after this period, returns won't be accepted.

Can't be returned:
☒ Damaged or dirty items
☒ Worn items
☒ None/not the original packaging
☒ Items that were repaired by you or third parties.
☒ Returns after 14 calendar days.
☒ Items that were ordered specifically for you
☒ Shipments that aren't paid for will be refused.

If your return meets our requirements, Las Fiestas will refund the total amount (excl. Shipping- and banking costs). The cost of the return is for the customer.

How can you return?

♦ Step 1: Request a return voucher for the shipping costs, this amount will be deducted from the sum Las Fiestas has to refund you.
♦ Step 2: Take your package to a package shop
♦ Step 3: After receiving and checking your package we will refund your money.

Attention: If you got free shipping, but you don't meet the requirements for the free shipping anymore, the shipping costs will be charged and deducted from the sum Las Fiestas has to refund you.

In the case of abnormal returns or taking advantage of our returning policy, Las Fiestas reserves the right to refuse a next order.